Privacy Policy

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by Iokanan Science SA de CV, Videorista's parent company ("Videorista").

Contacting Us

If you have general questions about your account or how to contact Customer Service for assistance, please visit our online help center at https://videorista.com/index.php?route=module/ticket_system_pro. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at privacy@videorista.com.

You can also write to us at the following address: Iokanan Science SA de CV, Granate 2569, Col Verde Valle 44550, Guadalajara Jalisco, México Attention: Privacy.

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

  • Information you provide to us: We collect information you provide to us which includes:
    • your name, email address, address or postal code, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;
    • information when you choose to provide reviews or ratings, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere.
  • Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as mobile devices, our App). This information includes:
    • your activity on the Videorista service, such as product views, video downloads and search queries;
    • details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    • device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
    • information collected via the use of cookies and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). See our Cookies and Internet Advertising section for more details.
  • Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized product recommendations for stock video and virtual sets we think will be useful, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
  • communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Videorista, details about new features and content available on Videorista, and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests. Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Videorista's Parent Company: We share your information among Iokanan Science SA de CV as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements, content development; and for other purposes described in the Use of Information section of this Privacy Statement.
  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of Videorista and others: Videorista and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Videorista, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

  • While using the Videorista service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
  • Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms.

Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

Access to Your Account and Profiles

In order to provide you with ease of access to your account and to help administer the Videorista service, we use technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Videorista service. You can choose not to take advantage of this feature on your computer by unchecking the box "Remember me" when you log in to the website.

To remove access to your Videorista account from your devices: visit "Your Account" from each device, choose "Logout" and follow onscreen instructions to deactivate your device. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Videorista ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your order history, recurring payments, downloads and account information (including your email address or other information in Your Account).

Videorista App Producer Subscription

The Videorista Producer Subscription unlocks all the App features and limitations.

You will be able to download all Videorista products (virtual sets and stock video backgrounds) directly to your App Downloads section with your mobile device and use them with Videorista's Green Screen Removal feature.

To use the Videorista service you must have Internet access and a Videorista ready device, and provide a current, valid, accepted method of payment.
You can find specific details regarding your Videorista Producer Subscription and information about how to use your virtual downloaded products by visiting our website and clicking on the "Videorista Producer Subscription" link available at the bottom of the pages of the Videorista website under the "My Account" footer menu.

Subscription Duration and Price

The length of your Producer Subscription period is 1 month. During this period, you will have full unlimited access to all Virtual Sets and Stock Video backgrounds for $4.99 US dollars during 1 month.

Auto-Renew and Cancellation

Your Producer Subscription will automatically renew month-to-month unless auto-renew is turned off at least 24-hours before the end of the current period.
Your account will be charged for renewal within 24-hours prior to the end of the current period, andidentify the cost of the renewal.
You may manage your Producer Subscription and turn off the auto-renewal of your Producer Subscription by going to your device Account Settings after purchase.

Free Trials

Your Videorista Producer Subscription may start with a free trial. The free trial period of your Producer Subscription lasts for 14 Days, or as otherwise specified during sign-up and is intended to allow new users and certain customers to try the service, download stock video backgrounds, virtual sets and use them with the camera inside the "Videorista" App.
Free trial eligibility is determined by Videorista at its sole discretion and we may limit eligibility to prevent free trial abuse. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a Videorista Producer Subscription.
We will charge your Payment Method for your monthly subscription fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period.

Payment Methods

Payment will be charged to your iTunes Account at confirmation of purchase.

Changes to the Price and Service Plans

We may change our service plans and the price of our service from time to time; however, any price changes will be prompted to your review to which you may choose to agree to the new price, otherwise the auto-renewal feature will be disabled.

For more information regarding Videorista's mobile App Producer Subscription terms, please refer to the Terms of Use of our website by clicking here.

Your Choices

If you no longer want to receive certain communications from us via email or text message, simply access newsletter settings page in the "My Profile" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions and order history notifications.

You can opt in to receive mobile push notifications from Videorista. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.

To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section (below).

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the "My Profile" portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your Videorista recurring payments, and various related information about your account (such as your video downloads and order history). You must be signed in to access "My Profile." You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at privacy@videorista.com. Please also see the Your Choices section of this Privacy Statement for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Other Websites, Platforms and Applications

The Videorista service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Videorista service through platforms such mobile devices and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Videorista service.

Children

While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Videorista service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use of the Videorista service. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies?

    Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

    Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

  2. Why does Videorista use cookies?

    We and our Service Providers may use the following types of cookies:

    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our users and customers when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
    • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Videorista. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during customer sign up). We also use these cookies to collect information (such as popular content, sales, search patterns, click-through and other information) about our visitors' use of the Videorista service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our service.
    • Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising." Many of the advertising cookies associated with our service belong to our Service Providers.
  3. How can I exercise choice regarding cookies and other types of online tracking?

    At this time, we do not respond to Web browser "do not track" signals.

  4. How Does Videorista use other Technologies?

    We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

Last updated: 09 May 2017